Privacy policy and terms

Who we are

Design Mosaic Global Pte Ltd, 69 Ubi Road 1, #06-26 Oxley Bizhub, Singapore 408731. For anything on this page, write to divya@designmosaic.com.sg. Our data protection officer under the Personal Data Protection Act 2012 is Divya Kumar, Director, at the same address.

What we collect, and when

The only personal details we collect are what you type into a form. There are four moments where that happens (visit statistics, if you choose Accept, are covered under "Cookies and your choices" below):

• Requesting a document. A specification sheet, colour card, care guide or our PDF docket. We ask for your name, work email, optionally your mobile number, and optionally your practice or company.
• Requesting a sample. The same, plus the courier address you want the sample sent to.
• Sending an enquiry. Name, email, optionally company and mobile, and your message.
• Subscribing to collection news. Name and email only.

Alongside each of these we record which product page the request came from, the brand, and the date and time. That is so we can answer you about the right material rather than asking you to repeat yourself.

What we do with it

We use it to answer your request and to follow up on that enquiry. We do not sell it, rent it, or share it with the mills and ateliers whose products we carry. If you subscribed to collection news you can unsubscribe from any email in one click, and unsubscribing does not affect a sample or document request you have already made.

Where it is stored

Form submissions are stored in our database, hosted by Supabase on servers in the United States. This means your details are transferred outside Singapore; our provider protects them to a standard comparable to the Personal Data Protection Act 2012. Access is limited to Design Mosaic staff. We keep enquiry records for 24 months, after which they are deleted.

Cookies and your choices

No cookies are set on any public page unless you choose Accept. Nothing on this site advertises to you. The only other cookie anywhere is the session one that signs a member of Design Mosaic staff into the admin area.

What we do use is your browser's own storage, which never leaves your device: the collections you save with the heart icon, the privacy choice you make on this site, and your own font-style pick from the footer if you have changed it. Your browser also remembers, only for as long as this tab stays open, that you have seen the opening animation and whether you have dismissed the WhatsApp banner. Clearing your browser storage removes all of it. The footer's language switcher is not on this list - it changes which page you see, not anything stored on your device.

Accept turns on two things, both provided by Google:

• Google Analytics, loaded through Google Tag Manager. It sets its own cookies (named _ga) to count visits, and records which pages are viewed, roughly where visitors are (country and city), the device and browser used, and when a form is sent or a WhatsApp, phone or email link is clicked. It never receives what you type into a form. We keep this data for 14 months.
• The film on our About page loads and plays by itself when you reach it. It is embedded from YouTube's no-cookie domain, but loading it is still a request to Google, so Google sees your IP address.

Essentials only keeps Google Analytics off and holds the film as a still image. Nothing is requested from Google unless you press play, and pressing play is your decision.

You can change your answer at any time with Privacy choices at the foot of any page. Switching to Essentials only turns Google Analytics off straight away; any _ga cookies already set stay until you clear them in your browser.

Fonts are served from this site, not from a third party.

Your rights

Under the PDPA you may ask us what personal data we hold about you and how we have used it, ask us to correct it, and withdraw your consent to our using it. Write to the address above and we will respond within 30 days. Withdrawing consent may mean we can no longer supply a sample or quotation you have asked for.

Terms of use

Everything on this site is provided for specification purposes. Colourways shown on screen are indicative only: screens vary, and dye lots vary. Always request a physical swatch before you specify or order.

Prices are by enquiry and nothing on this site is an offer to sell. Availability, lead times and supply territories are set by each maker and can change. Several lines carry supply restrictions, which are stated on the brand and the collection.

Product names, brand names and images belong to their respective owners and appear here as an authorised dealer or licensee. Governing law: the laws of Singapore.

Changes

If this policy changes we will update this page and the date below. Last updated: 3 November 2026.